Action | Dial |
| Emergency Services | 999 or 112 |
| Call a group of phones (as defined in the portal under call groups) | *<group number> |
| Intercept/Pickup group call | *0#<pickup group ID> |
| Intercept/Pickup extension call | **<seat/extension number> |
| Call another extension (internal only) | <seat/extension number> |
| Speaking clock (on-platform) | 123 |
| Dial Welcome Message | 1234 |
| Withhold number prefix (per call) | 141<telephone number> |
| Last Call Identified (DDI calls and Group calls only) | 1471 |
| Record a custom prompt (e.g. IVR greeting, Queue greeting) | 151 (Record your prompt) |
| |_ | 1 - Accept the recording |
| |_ | 2 - Listen back to the recorded prompt |
| |_ | 3 - Re-record the prompt |
| Call Monitoring (Call Whisper), listen into another seat and optionally whisper to them. (passwords defined in the portal) | 154, <seat number>,<password> |
| | |_ | 1 - Listen to the call |
| | |_ | 2 - Whisper to extension |
| Dial Echo Test (used for latency diagnostics) | 160 |
| Time Profile Night Mode (Toggles Active/Inactive destination) | *1#<time profile number> |
| Page extension (one-way audio) | *2#<seat/extension number> |
| Page group (one-way audio) | *3#<call group> |
| Intercom (two-way audio) | *4#<seat/extension number> |
| Wake-up call reminder (Create and Delete) | *5#<enter 24H time> |
| Call Parking | 1900 <parking reference read back> (Parks the current call) |
| <dial parking reference given when parking> (retrieves a given parked call) |
| Call Recording | #1 (mute call recording) |
| #2 (unmute call recording) |
| Extension Call Intercept/Pickup | **<seat number> |
| Dynamic Call Queue agent login (extensions jumping in/out of queues) | 120*<queue number> (Login to a call queue) |
| 121*<queue number> (Logout of a call queue) |
Voicemail |
| Access Voicemail Externally (mailbox & password required from the portal) | 0843 557 4 557 |
| Access Extension Voicemail (only accessible from the extension itself) | 1571 |
| Access Shared Voicemail (accessible from any extension within the account) | 1572 |
| Voicemail Menu | 0 - Mailbox options |
| |_ | 1 - Record unavailable greeting (rings out) |
| |_ | 2 - Record busy greeting (only works if handset sends a busy signal back to platform, disable call waiting) |
| |_ | 3 - Record name |
| |_ | 4 - Record temporary greeting |
| |_ | 5 - Change mailbox password |
| 1 - Listen to old messages (messages previously listened to) |
| 2 - Change folders (Work, Friends, Family) |
| 3 - Advanced options |
| |_ | 1 - Call back sender |
| |_ | 2 - Move message to another folder (Work, Friends, Family) |
| 4 - Play the previous message (if exists) |
| 5 - Repeat the current message |
| 6 - Play the next message (if exists) |
| 7 - Delete or Restore a recently deleted message |
| 8 - Forward to another users extension |
| 9 - Save Message |
| * - Help (Repeats the menu options) |
| # - Exit |
Conferencing |
| Access Conferencing Service Externally | 0843 557 5 575 |
| Call or transfer into the conferencing facility | 155, <room>#, <PIN or admin PIN>#, <state name># |
| Conference Room Short Codes | * - Conferencing Menu |
| |_ | 1 - mute and unmute |
| |_ | 2 - Lock and unlock the room - admin only |
| |_ | 3 - Kick the last joined user - admin only |
| |_ | 4 and 6 - Conference room volume up/down |
| |_ | 7 and 9 - users volume up/down |
| |_ | 8 - Exit the conference |
