At VoiceHost, your security and peace of mind are our top priorities. That’s why we’re now introducing enhanced KYC measures—valid ID verification, a matching selfie, and a utility bill to confirm your address. Here’s what that means for you and why it matters:
Confirming Real Users — No Anonymous Accounts
Telecom providers worldwide are under increasing pressure to prevent illegal use of voice and messaging services—anonymous accounts can be used for scams, phishing, and criminal operations. By verifying your identity using official documents and a live selfie, we make sure you’re you, which protects all users.
Meeting Good Practice & Regulatory Expectations
We take compliance seriously. Ofcom’s Good Practice Guide for Sub‑Allocated and Assigned Numbers underscores the need for accurate user tracing to prevent misuse—and clearly states that telcos must maintain reliable identity records for end users. You can read it here:
Ofcom Good Practice Guide (PDF)
It’s also important to note that many telecom regulators worldwide already mandate KYC checks for Geographic Numbering. For example, in France, the Netherlands, Spain, Portugal, Germany, Japan, Italy, Ireland—and many other jurisdictions—customers must provide proof of identity and address before receiving number allocations. By implementing these checks in the UK, we align with these international best practices and prepare for evolving local regulation.
Faster, More Trustworthy Onboarding
Our digital KYC process is smooth and built for convenience. Simply snap your ID and a selfie with our app, and upload a utility bill. Automated verification checks—OCR, facial recognition, and address matching—help ensure everything is done in minutes, not days.
By doing this, you benefit from:
- Confident communication: knowing calls and messages are coming from verified users
- Lower risk: reducing scammers and fraudsters in the network
- A more secure platform: because verified, compliant users make safer systems for everyone
What KYC Means for You
| Step | What You Do | What We Verify |
|---|---|---|
| 1 | Upload a clear photo of your government issued ID | Name, DOB, and other official details |
| 2 | Provide a selfie in real‑time | Facial match and liveness check |
| 3 | Submit a recent utility bill (under 3 months old) | Name + current address matching your ID |
All data is stored securely, used only for identity confirmation and fraud prevention, and retained only as long as regulations require. We’re committed to GDPR compliance and keeping your data safe.
By introducing KYC—ID, selfie, and proof-of-address checks—we’re not just following regulations; we’re building a safer, more trusted communication platform for you.
- You get peace of mind, knowing our network is protected from fraudulent use.
- We comply with Ofcom’s Good Practice guide and evolving UK telecom regulations.
- Together, we create a secure environment for everyone—consistent with the best practices already in place across many countries.
We appreciate your cooperation. If you have any questions or need help with KYC uploads, our support team is ready to assist.
