Knowledge Base

Platform How-to

Guides on using the features of our products and services

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Billing and Accounts

Information on general accounts billing

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Number Porting

Information specific to number portability

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Broadband

Additional Policies and conditions that apply to products and services.

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2n Helios Verso IP Door Entry Configuration for SIP

The 2N IP Verso is a security intercom that is

3CX - SIP Trunk Guide3CX - SIP Trunk Guide
Aastra 6753i SIP PhonesConfiguration Guide for Aastra 6753i SIP Phones
Asterisk PBX SIP Trunk Configuration

Our service is 100% compatible with Asterisk us

Avaya IP Office SIP trunk guideHow to setup Avaya IP Office for use with SIP trunking
BLF or Busy Lamp FieldWhat are Busy Lamp Fields or BLFs and how do i configure them?
Broadband Connection Fault ChecklistInitial Broadband fault checks for VoiceHost ADSL and FTTC connections
Broadband Network General SettingsBroadband - General configuration settings for the VoiceHost Broadband Network
Calculating VoIP Bandwidth and Data AllowanceHow good does my internet connection need to be? Calculating VoIP Bandwidth and Data Allowance
Call charges and phone numbersThe UK Dial plan
CDR Access via FTP - How it works

CDRs and Services files are available to our wh

CDR API - Call Detail Records (deprecated)Legacy CDR API information and example - v1 API Sunset 2024 (deprecated)
Compatible Router List & General Router ConfigurationRouters are typically the source of network issues related to the implementation of both our SIP trunks and our Cloud Platform.
Draytek Router VoIP ConfigurationHow to configure Draytek 27xx and 28xx series routers for VoIP.
Dropped Calls - Why do they happen?What causes dropped telephone calls and what can I do to address the causes.
Fax to EmailUsing a fax gateway, through the T.38 protocol. This is also called real-time faxing, i.e. the fax messages are sent and received at once, without having to wait and stored. It works, on the outside, like traditional faxing.
Gigaset N300IP - N510IP - GO DECT Base station ConfigurationSetting up the Gigaset N300IP, N510IP and GO DECT base stations (handsets are simply paired to the base station)
Hosted Platform Short CodesHosted Platform Short Codes
Hosted Telephony - Platform Browser ExtensionsA browser extension which converts telephone numbers into clickable links to call using the VoiceHost desktop softphone application
MITEL IP PBX SIP Trunk configurationMITEL PBX Interop guide for use with VoiceHost SIP Trunks

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Comms Council UK is a membership-led organisation that both represents and supports telecommunications companies that provide services to business and residential customers in the UK.
Protect the Internet. Mutually Agreed Norms for Routing Security (MANRS) is a global initiative that helps reduce the most common routing threats
ISPA brings together the UK internet industry to provide essential support through innovation, knowledge and experience in order to benefit the UK economy and society.
RIPE NCC is the regional Internet registry for Europe, the Middle East and parts of Central Asia