VoiceHost 9001:2015 Quality - The Process Approach

We are happy to announce that July 21st 2016 VoiceHost Limited has been awarded the ISO 9001:2015 certification by auditors McKibbin Management Consultants (MMC).

ISO 9001:2015 certification is the world’s most widely recognised standard for quality management systems (QMS). The standard helps organisations consistently meet the needs of customers and other key stakeholders in both the delivery and continuous improvement of products and services.

ITSPA, the UK voice for next-generation communications has launched its new Quality Mark this month and has announced just five successful applicants to the new standard including VoiceHost.

Eli Katz, the Chair of ITSPA said

​VoiceHost Ranked Number 21st Fastest Growing Technology Company in the UK in the 2015 Deloitte Technology Fast 50 and is Regional Winner for Cambridgeshire and East.
VoiceHost ranked 111th in the Deloitte EMEA Technology Fast500.

David Cobb, partner leading the Deloitte UK Technology Fast 50, said:

“The Deloitte UK Technology Fast 50 gives great profile to technology companies and is internationally recognised as being one of the most important business awards in the sector.”

The endless pursuit for perfection - VoIP Telephony and the paradox of Usability and Security

IP communications present many obvious security concerns for users, providers and network operators alike.
Whether the victim of malicious activity or of a monetary loss through fraud, there is an obvious correlation between the immediate cash value and delayed value due to the damage of reputation throughout the service chain.

With this in mind, the balance of usability and security is paramount if not for a singular reason:

VoiceHost is launching VoIP encryption support over our network after a successful beta, so here is a timely synopsis on the topic.

John Bennett of endpoint vendor Snom team up to look at what could happen when you mix and match devices in a telecoms-as-a-service deployment.

There has been a noticeable maturing of the hosted VoIP market, many of the reliability issues and delays in deployment in early installations are no longer haunting resellers. Service providers like VoiceHost and vendors like Snom have been learning to build and deploy reliable and high quality hosted VoIP solutions that maintain satisfied customers.

Tesco's Internet Phone service was handled by Freshtel UK, whose demise prompted Tesco to drop the service. The phone numbers issued to Tesco customers came from Freshtel UK, now out of the picture, with Cable & Wireless routing the calls to Freshtel and thus having no responsibility for the end customers. So there's no one available to forward the calls and the numbers are now orphaned.

VoiceHost worked tirelessly to help stranded customers from the defunct service and was able to negotiate a new home.