Knowledge Base

Platform How-to

Guides on using the features of our products and services

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Billing and Accounts

Information on general accounts billing

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Number Porting

Information specific to number portability

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Broadband

Additional Policies and conditions that apply to products and services.

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NEC IP PBX Configuration Guide (SV8100/SL1100/SL1000)Use the specific configuration guide below as an example to configure an SV8100 or SL11100/SL1000 PBX for connection to the service described above via SIP trunks.
Number Porting - Complete HandbookEverything about telephone number porting into and out of the VoiceHost network
Panasonic NCP PBX - SIP Trunk Configuration GuideHow to configure SIP trunking on a Panasonic NCP PBX with the VoiceHost Platform.
Panasonic PBX NS1000 SIP Trunk SetupSetup Reference guide for Panasonic NS1000 version 3.1 “Voicehost” SIP Trunks
PAP2T ATA guide - Linksys CiscoHow to setup the Linksys PAP2T analogue telephone adapter
Paxton Access Net2EntryPaxton Access Net2Entry SIP Door Controller Configuration
PCAP - SIP Fault finding with packet capturesWhat are Pcap files? How do I get them? What do they mean?
PfSense VoIP ConfigurationHow to configure pfSense firewall for VoIP
Provisioning and Compatible Hosted PBX HandsetsList of SIP compatible handsets that can be provisioned to work at some level with our platform.
Samsung OfficeSERV - SIP Trunk Configuration GuideSamsung OfficeSERV PBX configuration guide for the Voicehost Platform
SIP ALG and why it should be disabled on most routersSIP ALG and why it should be disabled on most routers
SIP Error Codes & SIP Trunk TroubleshootingA list of SIP codes and their respective explanations and with some general cause and fix options.
Telephone Number Presentation or SpoofingA presentation number is a number nominated or provided by the caller that can identify that caller or be used to make a return or subsequent call.
Telephone Preference Service - TPS and CTPS CheckingChecking numbers against the Telephone Preference Service and CTPS to either screen or block dialling out.
Tesco Internet Phone Siemens DP450 UnlockingGuide to unlocking your Tesco DP450 IP Phone and use with VoiceHost.co.uk
VoIP RoutesWhat are they and why do VoIP routes matter?
Yeastar S-Series IP-PBX SIP Trunk configurationHow to configure SIP Trunking with the Yeastar S-Series IP-PBX
Zoiper Softphone ConfigurationZoiper setup for the following environments: Android, iOS (Apple IPhone & iPAD), Windows Phone, Windows (7, 8, 10 and Server family) Linux, Mac, Browser)

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Comms Council UK is a membership-led organisation that both represents and supports telecommunications companies that provide services to business and residential customers in the UK.
Protect the Internet. Mutually Agreed Norms for Routing Security (MANRS) is a global initiative that helps reduce the most common routing threats
ISPA brings together the UK internet industry to provide essential support through innovation, knowledge and experience in order to benefit the UK economy and society.
RIPE NCC is the regional Internet registry for Europe, the Middle East and parts of Central Asia