CRM telephony integration, particularly through features like screen popping and click-to-call, revolutionizes the way businesses handle customer interactions. What are the benefits of CRM telephony integration? Lets explore how these powerful tools can enhance productivity and customer satisfaction as In today’s fast-paced business environment, efficiency and seamless communication is paramount.
Unraveling the Complexity of Origin-Based Surcharges in Telecoms
In the vast landscape of telecommunications, where every call connects individuals, businesses, and communities across the globe, lies a complex pricing phenomenon known as origin-based surcharges. Origin-based pricing is the fundamental concept that calls to the same destination can incur different prices based on where each call originates. Let's delve into this intricate world to understand what these surcharges entail and how they impact the telecom industry and its consumers.
VoiceHost has entered its 15th year of business. We are incredibly proud, given that the average company lifespan has been steadily shrinking over the years to only around Ten years in 2019. Heavy sector competition makes staying power all the scarcer, and whilst others make noise, VoiceHost is, for the most part, quietly striving forwards. The VoiceHost wholesale program is in its 10th year too. Started in early 2011 and still with partners from that year actively using our service is a testament to our staying power.
Have you ever wondered how your computer, or any IP enabled device, knows the directions to any given destination?
This fundamental part of the internet is down to a protocol called BGP, and it works just like a SATNAV.
BGP (Border Gateway Protocol) is a routing protocol and its how internet traffic navigates the web to its destinations. Routes are advertised to your SATNAV by your ISP who in turn gets their routes by the people they are connected to, and so on.....
We are happy to announce that our control panel has been redeveloped and is now in beta. We've drawn on 14 years’ experience and have been busy working hard over the past months to redefine the experience along with adding a host of new features.
Staying true to the simplicity of current portals the new control panel is intuitive and user-friendly to the point a layman can quickly understand, configure and manage their account with minimal support. The user experience changes are subtle but with a profound impact.
VoiceHost can now offer Microsoft Teams integration allowing Microsoft Teams users to route calls via VoiceHost SIP Trunking.
Microsoft Teams is a powerful collaboration suite that allows users to have voice, video, instant message, file and desktop sharing all organised into groups or teams making it a comprehensive UC (Unified Communication) tool.
VoiceHost offer a range of flexible leasing options for companies looking to upgrade their ageing or obsolete telecoms equipment to the latest technology helping you to stay ahead of your competition.