What are SIP Trunks? Lets start with IP Telephony:

IP telephony (Internet Protocol telephony) is a general term used to describe voice and fax using the Internet Protocol. It's used interchangeably with the other mainstream telecoms acronyms VoIP and UC. This form of digital communication is much more efficient and resilient than SS7. The PSTN (The aggregate of telecommunications networks) is moving to digital IP based technologies and by 2025 the PSTN with the United Kingdom should be completely IP based.[1] 

Congratulations to Thomas Holyfield and Joe Mew for achieving the top two grades in the Mikrotik Certified Network Associate (MTCNA) course back in September 2016 and have now completed Mikrotik Certified Routing Engineer (MTCRE) and MikroTik Certified Traffic Control Engineer (MTCTCE) training.

What are the benefits of call recording and which legislation do I need to be aware of?

Call recording has many benefits but businesses must be aware of the legislation to navigate in order to ensure compliance with the law. 

The core benefits of call recording are:

What is VoIP?

VoIP stands for Voice over Internet Protocol. This means using an internet data connection to make calls, rather than the PSTN (public switched telephone network).

Why do people use VoIP?

People are attracted to VoIP for many reasons, some of which are listed below:

Gigabit Broadband Voucher Scheme - Are You Ready?

PLEASE NOTE: In January 2019 the maximum amount claimed for a business voucher was reduced from £3,000 to £2,500 to make sure that the scheme reaches even more people with full fibre connectivity.

Your Go Everywhere Office...

One of the most prevalent trends in agile communications is applications delivered via smart phones. It doesn't matter if it's a company asset or Bring Your Own Device (BYOD), research shows that productivity flourishes.

The benefits of agile communications

For telecommuters or home workers, allowing access to business communication tools such as voice, video and instant messaging; allows employees to feel connected.

The prevalence of mobile devices in the world serves as a precursor to their use in business.

VoiceHost announces enhanced interoperability with the Snom Technology [DE] range of telephony SIP telephony devices.

VoiceHost has worked with Snom Technology IP telephones for almost 10 years and this represents a significant commitment to working together with Snom in integrating its range seamlessly with its hosted PBX platform.

Crediting Snom with innovation, maturity and simplicity has been key to the success of the partnership.

Benefits of a Freephone 0800 telephone number

Freephone 0800 telephone numbers and their lesser-known counterpart 0808 Freephone numbers have recently gained new appeal. Introduced in November 1985 they give the caller no charge for calling the Freephone number(s). The cost of the call is instead, picked up by the company that owns the Freephone number; making it more attractive to callers as there is no charge to them regardless of the call duration.

VoiceHost 9001:2015 Quality - The Process Approach

We are happy to announce that July 21st 2016 VoiceHost Limited has been awarded the ISO 9001:2015 certification by auditors McKibbin Management Consultants (MMC).

ISO 9001:2015 certification is the world’s most widely recognised standard for quality management systems (QMS). The standard helps organisations consistently meet the needs of customers and other key stakeholders in both the delivery and continuous improvement of products and services.

ITSPA, the UK voice for next-generation communications has launched its new Quality Mark this month and has announced just five successful applicants to the new standard including VoiceHost.

Eli Katz, the Chair of ITSPA said